# WebXRImageTracking not compatible error

**URL:** <https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814>\
**Category:** Questions\
**Created:** [December 21, 2020, 7:38am UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814 "2020-12-21T07:38:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jones\_V](https://avatars.discourse-cdn.com/v4/letter/j/8491ac/32.png) [@Jones\_V](https://forum.babylonjs.com/u/Jones_V)\
**Post date:** [December 21, 2020, 7:38am UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814/1 "2020-12-21T07:38:56Z")

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I tried to run the playground for WebXRImageTracking, but unfortunately received the below error. Need some help.

> **[Babylon.js Playground](https://playground.babylonjs.com/#J1UKNA%2313)**

Uncaught (in promise) Error: required feature not compatible at e.enableFeature

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**Author:** ![sebavan](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.babylonjs.com/sebavan/32/57_2.png) [@sebavan](https://forum.babylonjs.com/u/sebavan)\
**Post date:** [December 21, 2020, 11:04am UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814/2 "2020-12-21T11:04:47Z")

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It means your device/browser do not support this feature.

Adding @RaananW FYI and he ll be able to provide more guidance in jan after his break.

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**Author:** ![Jones\_V](https://avatars.discourse-cdn.com/v4/letter/j/8491ac/32.png) [@Jones\_V](https://forum.babylonjs.com/u/Jones_V)\
**Post date:** [December 24, 2020, 7:48am UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814/3 "2020-12-24T07:48:01Z")

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Hi, thanks for your feedback. I have tried loading the models using A-Frame and Ar.js it is working good. I guess it is not about device/browser. Below are the versions of browser and android used to run the above playground.  
Browser used - Chrome 87.0.4280.101  
Android Version - Android 10

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<div class="post-metadata">

**Author:** ![sebavan](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.babylonjs.com/sebavan/32/57_2.png) [@sebavan](https://forum.babylonjs.com/u/sebavan)\
**Post date:** [December 24, 2020, 2:04pm UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814/4 "2020-12-24T14:04:07Z")

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The webxr version relies on native capabilities which are much faster but not available everywhere, the error message is definitely related to browser/device support.

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**Author:** ![RaananW](https://sea2.discourse-cdn.com/flex024/user_avatar/forum.babylonjs.com/raananw/32/28955_2.png) [@RaananW](https://forum.babylonjs.com/u/RaananW)\
**Post date:** [January 4, 2021, 9:00am UTC](https://forum.babylonjs.com/t/webxrimagetracking-not-compatible-error/16814/5 "2021-01-04T09:00:55Z")

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The WebXR Image tracking feature is only available in AR immersive mode on chrome canary.  
It is an experimental technology that is sadly not yet available in regular chrome