Babylon GLB exporter crashes Max 2019 on closing

Hi All
First time member here.
I am using MAX 2019 21.0.0.845. I have no problem installing the GLTF/GLB exporter. I do see it on the toolbar and I have yet to try it out. However when I close MAX, I get an error ‘3DS Max has stopped working’ and I have to push the ‘Close the program’ button.
If I uninstall the exporter and open and close MAX I don’t get the error.

TIA

Welcome to the forum, let me add @bghgary and @PatrickRyan to the thread

@kenc, can you share with us what version of the exporter you are using with your installation of Max?

Here is a screenshot

@kenc, I don’t have Max 2019 installed right now. Let me get a copy and install it to see if I can repro.

OK thank you. I do believe I have the latest 2019 update

@PatrickRyan Were you able to reproduce this issue?

@kenc I’m still having a little difficulty getting a copy of 2019 on my machine. Still working on it and will be back to you asap

OK thanks

@PatrickRyan Any progress?

I think I’ve hit a wall. All of my devices are on required to be on Windows 11, and the last device I had that was on Windows 10 (too old to upgrade) I was required to recycle for security. From what I am seeing, I can’t install 2019 on Windows 11. I was hoping that it may still work even though it was older, but I can’t get past the installation, which crashes not long after starting. I have some personal devices that are still on Windows 10, but the installer I have access to is through the company, so I can’t use that to install on a personal device without turning it into a managed device, at which point it is out of alignment with security for being on Windows 10.

If I can’t repro, maybe you can provide some logs for us to look at. Can you try Obtaining Windows Event logs for diagnostics and troubleshooting (autodesk.com) so that maybe we can see what’s happening? This is the only idea I have to debug if I can’t get it to install on my system.

@PatrickRyan I have 2 event logs as TXT but I can not upload here

1 Like

Here is the event log for MAX

Log Name: Application
Source: Application Error
Date: 10/20/2023 8:25:17 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: i760.AareasNet.com
Description:
Faulting application name: 3dsmax.exe, version: 21.0.0.845, time stamp: 0x5a9622ed
Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x27bfa5f0
Exception code: 0xc0000374
Fault offset: 0x00000000000ff0f9
Faulting process id: 0x48f8
Faulting application start time: 0x01da03505ab59ff9
Faulting application path: C:\Program Files\Autodesk\3ds Max 2019\3dsmax.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 8bea5ca5-d594-400d-a600-bdd68eb39956
Faulting package full name:
Faulting package-relative application ID:
Event Xml:



1000
0
2
100
0
0x80000000000000

189749


Application
i760.AareasNet.com



3dsmax.exe
21.0.0.845
5a9622ed
ntdll.dll
10.0.19041.662
27bfa5f0
c0000374
00000000000ff0f9
48f8
01da03505ab59ff9
C:\Program Files\Autodesk\3ds Max 2019\3dsmax.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
8bea5ca5-d594-400d-a600-bdd68eb39956





1 Like

and event log for dot net

Log Name: Application
Source: .NET Runtime
Date: 10/20/2023 8:26:40 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: i760.AareasNet.com
Description:
Application: 3dsmax.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Autodesk.Max.Manager.OnChanged_(System.Object, System.IO.FileSystemEventArgs)
at Autodesk.Max.Manager.OnChanged(System.Object, System.IO.FileSystemEventArgs)
at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

Event Xml:



1026
0
2
0
0
0x80000000000000

189750


Application
i760.AareasNet.com



Application: 3dsmax.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at Autodesk.Max.Manager.OnChanged_(System.Object, System.IO.FileSystemEventArgs)
at Autodesk.Max.Manager.OnChanged(System.Object, System.IO.FileSystemEventArgs)
at System.IO.FileSystemWatcher.OnChanged(System.IO.FileSystemEventArgs)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32, UInt32, System.Threading.NativeOverlapped*)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)

1 Like

@srzerbetto, it looks like there’s an unhandled null reference exception being thrown on exit. I don’t know if this is enough to go on if we can’t get 2019 installed, but do these give you any idea of where to look?

That would be very difficult to investigate without been able to repro it… Those logs only show general 3dsmax code and there is nothing we can use to link to our code.

@srzerbetto, I was afraid that it wouldn’t be enough but was hoping that it might point in a general direction. @kenc, the only thing I can think of to diagnose would be to see if you have the same issue with an older version of the exporter. If you can try installing an older build of the exporter to see if it repros, we may at least be able to narrow down with the diffs on the builds. I don’t think you need to test every version, but maybe pull one closer to the release of Max 2019 and try that. If it doesn’t repro, then split the difference and try again. This is how I would approach it if I could get it installed. If we can determine when it broke, we could diff the versions and that may give us a place to start.

@srzerbetto I will try that and let you know

@srzerbetto I currently have the installer installed. I will uninstall it and try it before installing MAX_2019