Zero touch response on ipad 7 2019 (I did all the known solutions)

Bugs
1

Hey Guys

Im so close but sadly hit another bump in the road. There are no more load issues or webgl issues across windows or mac or ios , which is great but sadly there is zero touch response on the canvas in safari on ipad 7 lat 2019 model.

I did my homework before coming in here to badger you all. I have pep script , im loading it , Ive tried loading before and after babylon , I have the touch-action=“none” as an attribute on the canvas element , in the css as well. After seaching around , I saw some say to put it on the body tag , or html tag … I tried that as well. nothing works.

Thankfully you dont need a site link or a custom playground… you can simply load up the default playground scene and you will see there is no response to touch.

dam safari…

edit : here is a video showing the default playground scene is totally un resonsive to touch :slight_smile:

2

The default pg is ok for me on ios iphone 8… so weird it is not ok on ipad 7 :frowning: Could you share the user agent ? just so I could try to see how we handle it :slight_smile:

3

I am pretty sure we broke it fixing the mouse for macos Safari …

4

Could you also let me if the alert box is saying mouse or pointer on this:

https://playground.babylonjs.com/#PI1KKW

Thanks a lot

5

it says mouse

6

Ok so that is the issue here but now could you share you userAgent ? as we compute the value from this ?

I ll then go on fix it :wink:

7

im ashamed i dont know where to get that on an ipad?? dont laugh , im a i device noob

8

im googling and see it is in the request header , i know how to see that using chrome dev tools on desktop but dont know how to get it on this device and browser

9

Ok np, we ll proceed differently what is the alert displaying for https://playground.babylonjs.com/#PI1KKW#2 ?

10

false true

11

Ok narrowing it down,

https://playground.babylonjs.com/#PI1KKW#4

this might take another go and back but we are getting pretty close :slight_smile:

12

no worries , im very thankful for the help , this one says :slight_smile:

true false

13

Last one and I should be able to try a fix tonight :slight_smile: https://playground.babylonjs.com/#PI1KKW#6

14

thanks a million , here it is :

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Safari/605.1.15

chat soon

15

Whattttttttttt ??? you do not have iPad into it that is why we are then all thinking it is mac Safari … This browser gives me goose bump…

Anybody else on the forum with an iPad to confirm ???

16

this is the value from accessing the link on my ipad … apple safari seems to be the new IE6 for 2020 lol

17

yup looks like what they described here… Apple Lying About "User Agent" in iPad Pro - Blocking PWAs

I ll need to work on smthg different then. I ll do that tomorrow, thanks for reporting the issue.

1 Like
18

all good, thanks agin and good luck! I hope you get it sorted without to much PITA… although im sure it is all that already

1 Like
19

@shaderbytes I need your help again :frowning: could you confirm what you see on this one : https://playground.babylonjs.com/#PI1KKW#7

I might have the right trick to fix it, just trying to confirm.

20

hey there , it says :

true